FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

My Cleaning Force is committed to providing quality, affordable house cleaning services and making sure our customers are fully informed prior to booking our service. Our team of cleaning professionals has taken their time to answer what we believe are the most asked questions by our customers, in the case you don’t find an answer to a question feel free to contact us.

One word: EXPERIENCE….
My Cleaning Force has been providing affordable and reliable residential and commercial cleaning for more than a decade. Our cleaners and maids have years of experience, are all screened and background checked prior to being sent to your home. We have a tight network of Cleaning Experts who are committed to leave a good lasting impression.

Our staff is also very experienced in the customer service field where we strive to make sure we provide good customer satisfaction. Upon completion of the service we have a supervisor conduct a follow up call on every house clean, again to make sure the service was to your satisfaction. This allows us to rate each employees service and help us find constant solid improvement in our system with each visit.

We have many positive reviews in our testimonial section  as reference from happy customers like yourself . Our service has a rating of an  A on the BBB and 4.5 on google. You can count on us to leave your home sparkling clean.

The very best house cleaners in town. Most of our cleaning experts have 5+ years of cleaning experience. We have interviewed and handpicked a network of trustworthy and dedicated cleaners ready to assist you with quality service every time. Our hiring process is very detailed and we only keep the best cleaners working with us. 
All of our house cleaners have been background checked and passed our customer service test, to make sure you not only get good cleaning but also the proper attention you deserve. Cleaning and overall keeping a healthy environment is a lifestyle for us, and ultimately for your home also.

We usually can make it to your home the same day depending on your needs, we work with a time window system of 1-2 hour arrival time. This allows us to be flexible and make sure we meet the demands of every household or business that we clean.

To ensure top quality service, we ask that you pick up any items like clothes, toys, etc. before we arrive. If there is any pets at home, we also ask that you find a safe place for them so they’re comfortable while we clean. 

Yes! before any clean we need a organized environment, any clothes, toys, books, boxes, etc. need to be picked up before any clean.

We have additional fees to organize and pick up items in your house, if you would like this help we ask that you notify us prior to the arrival.

The first time you will need to be there, this by experience is something we know it will be helpful to you in order to avoid any miscommunication. Afterwards we can communicate and work around your schedule and needs. If for some reason you wont be present  we must be notified prior to arrival. Again this helps us  adapt accordingly, we work as a team communication constantly. 

We have years of experience and while know this most likely will not be the case, a supervisor we will work with you in the event that this occurs. Our customer service line is always available for you to call us.

We have years of experience and strive to perform each visit at the highest level.  We will work with you every step of the way to make sure you are satisfied with our cleaning service. We have a unique customer satisfaction system that consists of our Supervisor following up with you before and days after the service has been completed. Our system allows us to keep communication flowing & helping us keep you happy.

Yes we do, We arrive with all of the cleaning materials we need and take them with us when we leave.  If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do what we can make it happen.

We are known to provide affordable, top-quality housecleaning services. The costs of our services depend on the size of your home and what you’d like cleaned.  Call us or send us a message to get your customized quote .

  • We can also add extra services to your regular cleaning plan as needed, such as:

  1. Fridge interior cleaning

  2. Oven interior cleaning

  3. Changing bed linens

  4. Carpet cleaning

  5. Cleaned Dishes washed Beds

  6. Changed Windows cleaned (inside only)

  7. Walls wiped Down

  8. Laundry Washed

  9. (optional dried and folded)

     

  10.  Organization of items (clothes,boxes, toys,etc)

…………………………………..Don’t See what you need listed? Just ask!

  • Depending on your cleaning needs, environment and lifestyle we have a recurring house cleaning options for you: once a week, Bi-weekly, or once a month. The more frequency to your cleaning, the better the discount for you. We work around your schedule and never put you into any contracts.

It depends on the size of your home and amount of rooms we need to clean. Usually for a deep clean we recommend sending a team of 2 house cleaners. Our teams have been working with each other for years on a regular basis, This really helps, simplifies & speeds up the cleaning process while saving you time.  If we are doing recurring maintenance cleaning, we usually do it with one cleaner. 

If its your choice to tip , yes we encourage it. Our service professionals have been giving high quality service for years and a good tip its always rewarding and motivational for them.

Yes, all of our house cleaners and maids have been background checked.